Frequently Asked Questions

General

Which payment options are available?

Paypal, Credit Cards, Interac, Apple Pay, Google Pay, iDeal, Bancontact, and more.

View your payment options at checkout.

Can I change my order?

Orders can only be cancelled or amended within one hour of placing your order. We are unable to extend this period due to the automatic processing with our suppliers.

Please send an email to info@fadedglasses.com within the one hour timeframe.

How can I contact you?

You can get in touch by either sending us a DM on Instagram or by sending an email to info@fadedglasses.com

We will try our best to respond within one business day.

Can I sell your products?

If you are interested in selling our products, please refer to our Wholesale page.

Shipping

What are the shipping fees?

We do not have any associated shipping costs.

All of our orders are shipped for free around the world.

How long will shipping take?

For more information regarding shipping times, please visit our Shipping Policy page.

How do I track my order?

Once the details of your shipment are confirmed with the carrier, we will send you an email with the tracking information.

Returns

What is your Return Policy?

Your item(s) are eligible to be returned within 30 days of the purchase date. Items can be returned if the product matches the product on our website. They must be returned in the original condition, unused and undamaged. We reserve the right to decline any returns if it does not match our return policy.

For more information, visit our Return Policy page.

How do I return my order?

The return process can be found on our Return Policy page.

When will I receive my refund?

We will refund your money within 3-7 business days, depending on your financial institution.

Please note it may take a few days after the refund is issued to show on your bank statement.

  • WE KNOW YOU LOVE STYLE

    And so do we. That’s why we’re always updating our inventory with the newest and hottest sunglasses, inspired by you.

  • QUALITY SUNGLASSES

    We understand the importance of quality. Thus, we take steps to ensure that our products meet your standards.

  • FOR YOU

    Your sunglasses express who you are. You will find the frames you need to complete your look, with style and confidence.

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